(I) This column accepts inquiries from individuals and enterprises concerning laws, regulations, policies, procedures and other relevant issues when handling services with all departments of our bureau. General inquiries will be replied to by the responsible department within 5 working days, and the time limit may be appropriately extended for complex issues. All replies in this column are for reference and guidance only and have no legal effect. Specific disputes shall be settled through legal channels, including litigation, administrative reconsideration, letters and visits, etc.

(II) Suggestions and situation reports shall be submitted via the Leader Mailbox section on the homepage of this website.

(III) Supervision and complaint matters shall be submitted by selecting the corresponding receiving authority in the Complaints & Suggestions section on the homepage of this website.