(1) This section accepts inquiries from individuals and businesses regarding laws, regulations, policies, procedures, and other matters related to the operations of this Bureau’s various departments. The department responsible for addressing general inquiries will respond within 5 business days; for more complex issues, the response time may be extended as appropriate. Responses provided in this section are for guidance only and do not have legal binding force. Specific issues must be resolved through legal channels (such as litigation, administrative reconsideration, or petitioning).

(2) For suggestions and feedback, please submit them via the “Leadership Mailbox” section on the homepage of this website.

(3) For supervision and complaints, please select the appropriate handling unit and submit your inquiry via the “Complaints and Suggestions” section on the homepage of this website.

(4) Inquiries that fall outside the scope of this section or are deemed unsuitable for public disclosure will be considered invalid. The administrators of this section reserve the right to delete or edit such inquiries without further notice.